General
1.1. With the purchase of an admission ticket and/ or entrance to the facility, all visitors accept the facilities rules and all other rules established to assure operational safety. The facilities rules are binding for all guests. They are in place to ensure safety, order and cleanliness within the centre, thus benefitting all guests. They are in place to ensure every guest can enjoy their visit. Where private groups are involved, the leader shall be partly responsible for compliance with the facilities rules.
Use of the facility is permitted for everyone at their own risk. Safety signs must always be adhered to.
Proof of Identity for Carer Tickets
Guests who have the following documentation are entitled to one free carer ticket.
1. Disability Living Allowance or Attendance Allowance award letter (dated within the last 12 months).
2. Personal Independence Payment letter (dated within the last 12 months).
3. Letter from GP or consultant (dated within the last 12 months) confirming the need for a full-time carer. This does not need to be a letter of diagnosis.
Carer’s tickets can be purchased online, but proof of eligibility must be shown at reception. Failure to produce one of the above at reception will result in the total price of admission being charged.
* Please note the accompanying carer must be 14 years or older
Minimum Age of Water Park Users
Minimum Age of Water Park Users (Review to take effect from 23rd October 2023)
1.2. The minimum age of unaccompanied users using the waterpark will depend on the session that is attended.
1.2.1 Water Park sessions (in effect from 23rd October 2023)
Children under 11 years of age are only permitted when accompanied by an adult (18+). Adults (18+) must actively ensure the supervision of the children during their entire stay at the facility. Lifeguards cannot ensure constant supervision of children.
· Children (of any age) who cannot swim must be accompanied by an adult (18+)
· Children under 4 must be accompanied by an adult (18+) on a 1 to 1 basis in the water with no buoyancy aids, or one adult can accompany two children if both are wearing buoyancy aids.
· Children aged between 4 and 10 years must be accompanied in the water by an adult (18+) on a 2 to 1 basis in the water.
· Children who can swim aged 11 and over may use the pool without an accompanying adult (18+) in the water
1.2.2 Weekday Leisure Swims / Little Finns
Children under 8 years of age are only permitted when accompanied by an adult (18+). Adults (18+) must actively ensure the supervision of the children during their entire stay at the facility. Lifeguards cannot ensure constant supervision of children.
· Children (of any age) who cannot swim must be accompanied by an adult (18+)
· Children under 4 must be accompanied by an adult (18+) on a 1 to 1 basis in the water with no buoyancy aids, or one adult can accompany two children if both are wearing buoyancy aids.
· Children aged between 4 and 7 years must be accompanied in the water by an adult (18+) on a 2 to 1 basis in the water.
· Children who can swim aged 8 and over may use the pool without an accompanying adult (18+) in the water
Babies & Small Children
· Babies should only be taken into the water for short spells due to loss of body heat.
· Ensure that babies and young children who have not been toilet trained wear swim nappies; these are available at reception.
· Children who are weak/ non-swimmers must wear armbands.
1.3. Entrance to the facility is prohibited for persons suffering from any infectious or contagious diseases. Entrance is also prohibited for persons with open wounds or skin rashes and those under the influence of drugs or alcohol. Persons with other illnesses may also be refused access.
1.4. Any behaviour that could be perceived to disrupt the operation of the facility may be refused access to the waterpark.
1.5. Entrance is prohibited for anyone who has suffered from a gastrointestinal upset involving diarrhoea within 48 hours before attempting to visit the waterpark. You may also not enter the water if you have sustained a confirmed Cryptosporidium infection within the last 14 days.
1.6. Barnsley Metrodome accept no liability for the loss or damage of valuables, money or articles of clothing. We recommend that you store your valuables separately in the lockers provided. The provision of a locker does not imply any duty on our part to ensure safekeeping. The visitor is responsible for making sure the lockers are closed, locked and that the wristbands are always kept on them.
1.7. If any damage or accidents occur, please ensure you notify a member of staff immediately.
1.8. Any items found inside the waterpark are to be handed in at reception. This will be dealt with as lost property and in accordance with the legal regulations.
2. Entrance
2.1. The prices listed in the building and on the website apply.
2.2. The purchased admission tickets are only valid for the one day that they are first used. No refunds will be given, and no reimbursement shall be offered for tickets not used for the day purchased, including online.
2.3. Any tickets purchased are to be kept in a safe place and presented at the reception for time verification. If no receipt can be produced as proof of purchase or allotted time slot, a fee will be applied to a wristband.
2.4. Admission tickets are valid for the day and time shown on the ticket. An additional payment may be charged if the time limit is exceeded.
2.5. Admission to the waterpark will be for a minimum of 90 minutes.
2.6. Rides will begin to shut down 15 minutes before closing time
2.7. All participants of the Waterpark use the facility at their own risk
2.8. All rides are subject to availability. Due to the large numbers, we can’t guarantee you will get on all the rides.
2.9. Management takes no responsibility for the loss/damage of personal possessions whilst on site
3. Hours of Operation
3.1. The hours of operation are to be displayed within the waterpark and on our website
3.2. No reduction in price will be offered in the case of non-operation or downtime of individual areas of the waterpark (e.g. Due to technical issues or health & safety reasons)
3.3. All queues for slides will close 15 minutes before the closing of the waterpark. All other areas of the waterpark are to be vacated at closing time.
4. Waterpark Behaviour
4.1. Every visitor to the waterpark is to behave in a way which ensures good manners and decency and doesn’t impair the operation of the facility. Appropriate swimwear must always be worn within the waterpark. Any offensive tattoos must always be covered up, and all persons with long hair are required to wear it tied back.
4.2. The visitor is liable for any damage or soiling which they cause. Razors, manicures, pedicures, hair colouring processes, hair masks, massage gloves and brushes are prohibited.
4.3. The waterpark may only be accessed when barefoot or when wearing the appropriate over-shoe covers.
4.4. Guests must shower before entering the waterpark facilities.
4.5. The use of goggles and inflatable balls are permitted at the managers’ discretion. No balls are permitted whilst the waves are operational.
4.6. Guests are prohibited from accessing any staff-only areas or handling equipment located in the bathing area not intended for direct use by the guests. The company takes no responsibility for accidents or incidents caused by a guest ignoring this rule.
5. Supervision
5.1. Lifeguards are responsible for ensuring safety and compliance with the facilities rules. The instructions of the lifeguards are always to be followed.
5.2. The lifeguards are authorised to remove persons from the premises who threaten safety, calmness or order, disturb other guests, damage property, violate the facilities rules despite warnings, or are in a condition which impairs their free exercise of will (alcohol, drugs, etc.). Failure to comply with this may result in criminal charges due to trespassing.
5.3. Any person specified in 5.2 can be temporarily or permanently denied access to the facility. The ban on entry will first be issued by the Supervisor/ Duty Manager and then subsequently in writing by the management.
5.4. The admission fee for those asked to leave will not be refunded.
5.5 – Approved floatation devices – Parents are advised to use only approved floatation devices compliant with BSN 13138 parts 1-3, “Buoyant Aids for Swimming Instruction”, as confirmed by the CEN mark. Buoyancy aids accepted under this policy are armbands/discs or float suits/rings. All non-swimmers are encouraged to wear a buoyancy aid. Neck rings are not permitted in any of our pools.
6. Special Provisions
6.1. CCTV monitors the facility for security purposes.
6.2. Bicycles and animals may not be brought into the building. Prams and pushchairs may be brought if the wheels are cleaned beforehand.
6.3. For hygienic reasons, normal swimwear attire must be worn within the facility. No Denim or clothing with Zips and Buckles will be allowed into the pool areas.
6.4. Photography is not permitted in the changing rooms or any other areas of the waterpark, including the pool balcony.
6.5. The use of glass objects is prohibited throughout the entire waterpark.
6.6. Babies may only be changed in the changing areas intended for this purpose. Babies and young children who have not been toilet trained must wear swim nappies.
6.7. No food or beverages may be brought onto the premises