Frequently Asked Questions

Please book the ticket option “Your Space and swim school members” for the free carers ticket.

Unfortunately, the ticket is bowling and then swimming; this cannot be the other way around.

Most of our car parks have no height restrictions. Car parks 3 and 4 have a 2m barrier at the entrance.

Cars can be left in the car park overnight at your own risk.

Swim nappies are readily available. Simply inquire with our friendly Reception team upon arrival, and they will provide you with the appropriate size, completely free of charge.

Yes, you may bring your own floats to the waterpark.

Yes, we have a range of Zogg’s armbands and swimwear available to purchase on-site.

Yes, you can still attend your session, but unfortunately, your end time can not be extended.

Yes, we have various food options for children found on our menus.

Yes, as well as Calypso Cove Waterpark, Family Membership holders can also bowl for free!

Yes, we serve a wide variety of food and have a fully stocked bar serving non-alcoholic and alcoholic drinks.

Yes, bumpers are available for both children and adults. Ask one of the team, and they will be happy to help.

Due to safety reasons, we only allow you to bowl in the bowling shoes provided.

Yes, we have bowling shoes available.

The maximum number of people per lane is 6.

No, we don’t have any age restrictions.

We strongly advise making a booking in advance to avoid disappointment. Bookings can be made via www.mybowlingpassport.com/211/7810/book

Or by calling 01226 730060

Metrodome Bowling will be open Monday – Sunday, 11am – 8pm, during Barnsley school holidays.

Metrodome Bowling will be open Monday to Friday, 3:30pm – 9pm, Saturday, 11am – 9pm, and Sunday, 11am – 8pm.

Yes, please contact us before your visit to make a reservation by emailing, metrodomeenquiries@bpl.org.uk

The hideout is open during term time from 11am – 5.30pm.

We advise you to book Sunday lunch in advance to avoid disappointment. Click here to book.

The Rigby Cafe will be open from 9:30am – 3:30pm (Food) and 4:00pm (Drinks)

Final payment is required 30 days before the date of your function.

But if you need to cancel an event, please read the below terms of our cancellation policy:

• Eight weeks before the event, 50% of the full cost is payable
• Four weeks before the event, 75% of the full cost is payable
• Two weeks before the event, 100% of the full cost is payable

All up-to-date allergen information can be viewed here.

We also provide alternatives for dietary requirements.

Yes, all our meals have information provided on our menus.

An up-to-date copy of our menu is available online to view before visiting.

Please click here for more details.

We have a children’s menu with a variety of options to choose from.

Please click here for more details.

We have coffee and Sunday lunch loyalty cards. We also offer 15% off to active Your Space members. Please ask for a loyalty card on your next visit.

We have free Wi-Fi for all guests within the Metrodome.

We accept both cash and card.

We have recommended suppliers we work closely with; you can also bring your décor or use a venue dresser too.

We have a furnished balcony at the back for the Rigby.

Yes, the Rigby is fully accessible by wheelchair.

Yes, of course! We do have our own resident DJ, but you can bring your own or have live music. We just need to see public liability and PAT testing.

Yes, we offer free parking for all guests at the Metrodome.

Yes! We have 2 microphones, projectors and provide extensions and HDMI cables.

No, we do have our own bar that is used for the night of your event.

Due to food safety, we don’t allow any external catering, but we do have a wide variety of menus for you to choose from.

Up to 150 people, 15 tables seating 10 people plus additional standing space (Subject to change depending on set up requirements).

We can support advertising events via on-site promotions within the Metrodome and our social media channels.

Cash and card payments are both accepted.

Tickets purchased for any event are non-refundable.

If it’s a ticketed event these will be available on our website or from the organiser.

We will display a banner in the entrance of the car park and also your welcome to bring a A0 poster to put up and leaflets to leave on reception. We can also pop your event on our website. Further information can be discussed at the site meeting.

We hold a 5-star environmental health rating in all areas.

Yes, 100% wheelchair accessible with disabled toilets and a lift.

Yes, we have 4 on-site car parks, plus 1 overspill car park. Subject to other business demands of the building, this can sometimes be limited. We will discuss this during your visit and based on the specific needs of the event.

We have 40 round tables, 159 grey trestle tables, 800 foldable chairs, 5 sections of bleacher seating, holding 500 people. Pipe and drape to section parts of the arena, staging and lighting. A marquee can be added for the wow factor. Plus 2 rooms on the events balcony can also be utilised at an extra cost.

We have a number of preferred vendors that we use, but you’re more than welcome to use your own, providing they can provide us with the documents we require for the safe running of the event, e.g., Risk assessments, insurance and PAT testing certificates.

A 20% non-refundable deposit is taken upon booking and completion of a hire form. The remaining balance is due 30 days prior to the event date booking.

Yes, of course, come and have a viewing and a chat about any requirements and meet our helpful team, who will be happy to answer any of your questions.

This depends on the event requirements, equipment, staff and hospitality you require to ensure the event runs smoothly. Please drop us a line to find out more via, metrodomeenquiries@bpl.org.uk

By emailing enquiries and filling in the form or contacting the contact centre, which will forward your details to the events team to contact you.

mailto:metrodomeenquiries@bpl.org.uk

Our arena has different capacities depending on the events taking place within the arena.

• Cabaret style, up to 600 guests
• Theatre style up to 1400 guests
• Standing up to 1600 guests

All the above are subject to discussion based on the requirement of the individual event.

All sessions are limited to 90 minutes. If you wish to stay longer than 90 minutes, 2 consecutive sessions must be booked.

Yes, a designated pushchair park is located underneath our staircase, adjacent to the changing village.

You will need £1 or a trolley token.

We have a variety of pools with different depths to suit everyone.

• Competition Pool: 0.9m – 2m
• Leisure Pool: 0.1m – 1.8m
• Barnacle Bay: 0.3m
• Teaching Pool: 0.9m
• Diving Pool: 3.8m

If you would like any further information on pool depth or size before you visit, don’t hesitate to get in contact.

Eligible cardholders will receive discounts on various activities across all of our services in Barnsley. Click here for more information.

The diving pool is 3.8M deep.

The leisure pool is 0.1M – 1.8M deep.

The leisure pool is 25M long and 15M wide.

We strongly advise you to pre-book all sessions online to avoid disappointment.

No, unfortunately, you cannot bring your own food to the venue. If you are feeling a little peckish after your session we have The Hideout, Rigby’s and The Metrodome Bowling Alley all open and serving food.

No, in the interests of health & safety, jewellery should not be worn at any time in the waterpark, including our flumes.

Yes, subject to availability on the day. Please note, only our 1m and 3m boards are open for public use.

Our car park is completely free. Parking is available on a first-come, first-served basis, and we would advise arriving early to secure a spot.

Yes, there is a designated pushchair park area located underneath our staircase, adjacent to the changing village.

Yes, we do! For more information, click here for more details

Our waterpark pool temperatures are between 28c and 32c.

To enter the pool area you must have a valid ticket. However, there is a public viewing balcony that you are welcome to spectate from which is free, subject to availability of space.

Yes, there are lockers provided in our changing village. All lockers in the changing rooms require a £1 coin or a trolley coin to operate.

Please follow our guidelines on appropriate swimwear when using our facilities. Other items of clothing may be okay; please speak to a manager before you go into the waterpark.

Accepted Clothing:

• Two Part Swimsuit
• Long Two Part Swimsuit
• Full Body Swimsuit
• Swimming Shorts
• Swim Nappies
• Swimming Goggles – not to be worn on slides
• Swimming Cap
• Arm Swim Aids
• Long Hair must be tied back

If you have any questions, please ask a member of our team or contact us on metrodomeenquiries@bpl.org.uk

All our waterpark sessions are 90 mins long. We do have a Happy Hour session which is 60 mins long.

All guests should book visits online in advance. We strongly advise you to book in advance to avoid any disappointment upon arrival. You can check the availability of our sessions by visiting the booking page.

We operate a bookings-only system, all tickets must be pre-booked in advance and cannot be purchased on site, we retain the right to refuse entry if you arrive without a booking as we do not currently allow walk in appointments.

Calypso Cove is located in the Metrodome Leisure Complex at the top of Queens Road, Barnsley, S71 1AN.

It is just 5 minutes walk from the Barnsley Interchange (for bus and rail links). It is approximately ten-minute drive from junction 37 of the M1 – follow the brown signs for ‘Metrodome.’

Please view our admissions policy click here

All sessions are limited to 90 minutes total from the time of arrival for check in for your session.

All tickets are completely non-refundable as you agree to in the terms and conditions at the time of purchase, however they can be transferred to a later date for a payable fee.

We offer a free carers ticket to carers attending when the person they care for purchases a full-priced ticket. Proof of carer is required, we accept either a valid carers card or carers allowance letter only, unfortunately, no other proof can be accepted at this time as per our policy.

You can find more information about proof of being a carer at carersuk.org

As all bookings now must be made in advance online if it is showing as sold out on the website this means that the pool is at full capacity so we cannot sell any additional tickets due to health and safety rules, you would need to select a different date or time with availability.

All prices can be found by clicking here

Tickets can only be transferred before your original session time; if it is past this time, the booking will expire and cannot be transferred or refunded.

You can transfer your tickets by calling the team on 01226 730060 24hrs before the booking and paying the £3 transfer fee.